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Pharmacy-Pride waiting times

Story from nhs.uk

"Pharmacy-Pride waiting times"

About: Royal Derby Hospital

I have to collect my cytotoxic medication from the hospital pharmacy. Today the wait was to be over an hour (40mins wait is quite usual). As I live nearby I could return later to collect meds but others were not so fortunate. This department needs more staff to check prescriptions at 'busy' times-eg day clinic opening times & lunch breaks. The staff try their best and apologise but the 'collection' queues often wind out onto the corridors with people in very close proximity to each other.

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Responses

Response from Royal Derby Hospital 3 years ago
Royal Derby Hospital

Submitted on 07/04/2022 at 15:32
Published on nhs.uk at 20:39

Good afternoon- ID 24638

Thank you for contacting the Trust about your recent experience within the Royal Derby Hospital. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement.

I would like to invite you contact the PALS office to discuss the matter further on 01332 785156. The PALS office is open Monday to Friday from 9:00 to 4.30.

If you would prefer to email, please use the following address to write to and we will feedback the outcome from our investigations in due course; uhdb.contactpalsderby@nhs.net

Patient Advice and Liaison Service (PALS).

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