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They made a horrible situation that bit easier

Posted By Sarzz74

"They made a horrible situation that bit easier"

About: Altnagelvin Area Hospital / Emergency department Altnagelvin Area Hospital / Paediatrics Northern Ireland Ambulance Service

(as a parent/guardian),

My 2 year old son contracted COVID and had a febrile seizure. This was an awfully scary time but thankfully he is ok. The ambulance staff who attended our home were amazing with him and when we arrived in ED, despite it being very busy, crowded and under pressure, my son was treated like he was the only person in the department. The staff were all amazing and made a horrible situation that bit easier. The paediatric doctor on duty that night was amazing, very reassuring and again, made the situation that bit easier. Thank you to all!!

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Responses

Response from Fiona McCauley, Practice Educator Emergency Department Altnagelvin, Acute Services Emergency Department Unscheduled Care, WHSCT 2 years ago
Fiona McCauley
Practice Educator Emergency Department Altnagelvin, Acute Services Emergency Department Unscheduled Care,
WHSCT

Submitted on 05/04/2022 at 14:26
Published on Care Opinion at 14:30

picture of Fiona McCauley

Hi Sarzz74,

Thank you for taking the time to share your experience with us.

I am sorry to hear about how poorly your son was and hope he is back to himself.

I am so glad he is okay and I am happy to hear you had a positive experience in our department. I will be sharing your lovely feedback with our department.

Best wishes,

Fiona

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Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service 2 years ago
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

Submitted on 05/04/2022 at 20:50
Published on Care Opinion at 20:50

picture of Neil Gillan

Dear Sarzz74

Thank you for sharing your valued feedback. I am sure it was a frightening experience but I am so glad to hear that your son is ok. It was also encouraging to hear about the professionalism of the Ambulance Service staff and how they made the situation a bit easier.

Best wishes

Neil

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