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Excellent service

Posted By antliazx56

"Excellent service"

About: The Lawson Practice

(as a service user),

Absolutely exceptional service from this GP surgery.

I went yesterday to take my blood pressure in the waiting room prior to requesting a new prescription and although there is no longer a self-service blood pressure machine in the waiting room, the reception staff booked me in with a nurse within the next 5 minutes. She was kind and courteous and very efficient.

I then booked a telephone call with my GP, Dr Raj, to request a new prescription. However, before I'd even had my telephone appointment, she had organised everything that needed to happen via text and sent my prescription to a local pharmacy.

Thank you for everything that you do!

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Responses

Response from Deborah Colvin, GP, The Lawson Practice, The Lawson Practice 3 years ago
Deborah Colvin
GP, The Lawson Practice,
The Lawson Practice

Submitted on 31/03/2022 at 17:20
Published on Care Opinion at 17:20

Thank you for letting us know things went well. We are trying to increase use of all appropriate staff in the practice so that we can offer a more effective service to everyone. It's great to hear that it all went smoothly and things were sorted for you. Again, much appreciate you taking the time to feedback.

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