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"Rejected for further haematology investigation"

About: Altnagelvin Area Hospital / Emergency department Altnagelvin Area Hospital / Haematology (Clinical)

(as a service user),

I have been diagnosed with multiple clots on the legs and lungs over the past year. My first leg clot was diagnosed in March 2021 with further clots diagnosed in February 2022 in my other leg and lungs. I received great care from the staff in A&E and ACU and would like to pass on my thanks.

I was referred to haematology by my GP for further investigation. To my disappointment this referral has been rejected and I remain unsure of the reason for this decision. As you can imagine, being diagnosed with multiple clots has been extremely worrying. I had hoped a referral to haematology would give me some insight into why I have been diagnosed with repeated clots. The appointment could have offered reassurance had I been given the chance to ask questions to a specialist consultant. I appreciate the additional pressures on all services within the NHS, however, I feel my health concerns warrant further investigation by a haematologist.

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Responses

Response from Vi Gray, Professional Nursing Support , PCOP, Western Health & Social Care Trust 3 years ago
Vi Gray
Professional Nursing Support , PCOP,
Western Health & Social Care Trust

encourage people to share their experiences of health and social care, what matters to you, what you particularly liked or disliked so that we can share with the relevant department, and staff .

Submitted on 04/04/2022 at 15:42
Published on Care Opinion at 15:42


picture of Vi Gray

Hello Maggie68

Thank you for the feedback It is much appreciated. I just want to give you an update. The ED Lead Nurse and Ward Sister ACU appreciated the comments about the" great care" received.

There has been correspondence with both the Assistant Director of Nursing Acute Services and Consultant Haematologist. Therefore the Consultant would be happy to review your individual circumstances if you were willing to get in touch directly to get your details so that your medical notes can be obtained in order to address the issues you have raised.

You can contact Tara.Boyle@westerntrust.hscni.net 02871345171 Ext 216296

or

vi.gray@westerntrust.hscni.net 02871345171 Ext 214486

or mobile Mon -Fri 9am -5pm 07833402847

Best Wishes

Vi Gray

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