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Welcoming and responsive service

Posted By Fairtricket

"Welcoming and responsive service"

About: Blairgowrie Community Hospital / Community Care & Treatment (Minor Injuries)

(as a service user),

I mistakenly presented as a walk in at the Blairgowrie hospital with a finger injury; staff were welcoming and responsive and despite there no longer being a MIU on site, I was fitted into the CCAT clinic running that day.

I received high quality professional care and treatment. I then re-attended for further follow up at the end of March when I again received prompt, caring and very competent care. I left with dressings and good advice to follow. My thanks to the nurse and student nurse who attended to me. 

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Responses

Response from Jane Maxtone, NHS Tayside 2 years ago
Jane Maxtone
NHS Tayside

Submitted on 01/04/2022 at 10:29
Published on Care Opinion at 10:38

picture of Jane Maxtone

Dear Fairtricket,

I wish to thank you very much for sharing your story with us regarding your recent care experience from the Care and Treatment Service team at Blairgowrie Community Hospital.

I am so pleased to hear that you found the staff welcoming and responsive and that you were appointed to be seen at the Care and Treatment Clinic following your injury.

We are delighted to hear that you received prompt, caring and very competent care on your return appointment also.

We value this positive feedback and I have passed on your lovely comments and thanks to the team and have shared this with my Senior Managers.

Thank you once again for taking the time to share your story and best wishes for the future.

Kind regards

Jane Maxtone

Senior Charge Nurse

Care and Treatment Service North Locality.

01/04/2022

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