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"Efficient, effective and safe care."

About: Northern Ireland Ambulance Service / Emergency ambulance response

(as a carer),

My husband was very ill with breathing difficulties, I phoned NIAS and the lady on control was calm and efficient and calmed me down, the crew (Matthew and Charlie) arrived from Omagh station about 70 minutes later.  They were very professional, friendly and kind.

They immediately assessed my husband and gave the appropriate treatment, they were patient and calmed us both down. They ensured he was stable prior to taking him to the hospital. We both felt very safe in their care and would like to thank them, for their efficient, effective and safe care.

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Responses

Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service 3 years ago
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service
Submitted on 31/03/2022 at 13:31
Published on Care Opinion at 13:31


picture of Neil Gillan

Dear Greatservice09

Thank you for sharing your feedback regarding the efficient, effective and safe care from NIAS staff. I am sure this was a frightening experience for you but it was so encouraging to hear about the professionalism and kindness of all the staff involved. I hope your husband is recovering well. I would also like to share your feed with the staff and in order to do so I would need a few more details about the date and time of the call. If would like to provide these details please contact me directly at neil.gillan@nias.hscni.net

Best wishes

Neil

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Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service 3 years ago
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service
Submitted on 12/05/2022 at 17:44
Published on Care Opinion at 17:44


picture of Neil Gillan

Dear Greatservice09

Just a quick update to advise that we were able to identify the NIAS staff members and I can confirm that their professionalism was acknowledged and we passed on your appreciation. NIAS continues to seek input from service users and carers to inform and influence our services, if this is something that you would be able to support please contact me at neil.gillan@nias.hscni.net.

Best wishes

Neil

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