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A joke

Story from nhs.uk

"A joke"

About: Grove Medical Centre

I had a telephone appointment with one of the GP's at the surgery. I suffer from depression and anxiety since I was really young and have tried different medications. I asked to be referred to the psyquatrist and was told I don't meet the criteria, despite me telling her I have suicidal thoughts and the medication that I take is not really working. I was advised to either increase my med (which I have done before and didn't work) or join a community group where I could meet new people and garden or do other activities. I don't need to meet new people, I want to be able to move from bed in the mornings and manage to work. I will not be recommending this GP, which did not seem experienced at all and made me feel really hopeless.

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Responses

Response from Grove Medical Centre 2 years ago
Grove Medical Centre

Submitted on 29/03/2022 at 17:00
Published on nhs.uk at 20:43

Thank you for your comment; We take patient feedback seriously and are sorry that you are not satisfied with the service on this occasion. We take Mental Health seriously. If someone feels they are in crisis we advise calling the GP Surgery or 111. If patients feel necessary they can call 999 or visit their local emergency department. There are additional sources of support in a crisis: SLAM Crisis line (0800 731 2864), Samaritans (116 123) and Solidarity in Crisis (0300 123 1922). Further information about Mental Health Services locally is available https://www.grovemedical.org/advice-info/mental-health/

We have a complaints procedure in place to deal with any concerns about the practice. The practice is very happy to formally investigate your complaint and we would advise you to contact the Practice Manager.

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