Text size

Theme

Language

"I am being 100% failed"

About: East Glade Centre

(as a service user),

I was assured, I was promised, that I had a care plan, that staff care, are motivated & want to help.

Then I tried getting in touch with them.

Then, I felt like Iwas seen as pushy, as a problem, as a trouble maker for speaking out over those failings. 

Cannot get a complaint logged over failings in care or care plan without it being allowed to reach 12 month, expiry or just getting the generic computer generated response.

Eventually this results in a forced discharge. Kicked off the system, just for asking for help and nothing more.

I've exhausted extensively every single channel within SHSC to get my voice heard and it seems to be impossible.  From the top level down not one staff member has seemed to care about my situation.

Even with this organisation as well as Parliamentary Health Services Ombudsman I felt that I was deadlocked, letter out & silenced.

I don't feel able to speak or tell the truth without being silenced.

I have been unable to access mental health services and I believe this is because I spoke out about SHSC failings. I was whistleblowing on them and now I feel punished for doing so. 

I don't believe that you will publish this, because it carries too many truths.

Yet we are told about mental health - Don't suffer in silence. It's good to talk. But when approaching mental health care teams, GP etc. I've been made to suffer in silence, bleeding my heart out, telling my life story, about my trauma and pain, all to what seems to be  unlistening and uncaring ears. 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from General Manager, Community Services, SHSC 3 years ago
Submitted on 12/04/2022 at 09:47
Published on Care Opinion at 13:51


Dear Big Red.

I'm sorry you feel this way about your access to services.

It wouldn't be appropriate to share the personal details of the care available to you but do refer to the correspondence sent out recently from the Trust.

kind regards

Opinions
Next Response j
Previous Response k