"Rude staff "

About: Ealing Hospital Ealing Hospital Southall UB1 3HW

Posted via nhs.uk 3 years ago

Was referred to the wrong hospital. I don’t know who made the mistake but I was meant to be at this hospital. Tried to call and the individual on the phone was so disrespectful and she wouldn’t let me speak and basically said there was nothing that can be done. Later on I received a call on no caller ID, another lady asking if I can still make it to the hospital. Basically shouting at me because I missed the original time. Definitely changing my hospital after this.

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Peter Hare

Patients Services Manager,

London North West University Healthcare NHS Trust

Submitted on 06/04/2022 at 09:47

Published on Care Opinion at 09:47

Dear Sir/Madam
Thank you for your feedback regarding your recent communication with the Trust.
I am sorry for the way your calls with the Trust were handled and for the miscommunication that seems to have occurred.
I would be very grateful if you could contact our PALS team at LNWH-tr.PALS@nhs.net in order to provide some further information so that we can ensure your concerns are passed to the correct department.
My apologies again for the service you have received.
Kind regards
Peter Hare
Patient Services Manager

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