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Kindness, care and attention

Posted By Aquarius55

"Kindness, care and attention"

About: Royal Infirmary of Edinburgh at Little France / Accident & Emergency Scottish Ambulance Service University Hospital Wishaw / Day Surgery

(as the patient),

I'm indebted to our NHS teams at Edinburgh Royal Infirmary ED and Wishaw General DSU for their kindness, care and attention after I sustained a serious knee injury; to the paramedic first responders (they'll know who they are since they very kindly dropped my wife at our hotel which was en route to A&E), the A&E team in Edinburgh who managed the initial diagnosis and treatment and, jointly with Wishaw Hospital, arranged for my care to be taken over by Wishaw (not forgetting the OTs who were key to me being passed 'fit to move'), and the subsequent swift arrangements made by DSU at Wishaw to admit me for surgery; from being checked-in through to discharge, and indeed my first post-op appointment in Wishaw Ortrho/Fracture Clinic, a big thank you to everyone.

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Responses

Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 3 years ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 28/03/2022 at 12:21
Published on Care Opinion at 12:21

Dear Aquarius55

Thank you so much for getting in touch through Careopinion to let us know of your experience. I am really sorry to read you have had to make use of our services as well as those of the wider NHS, however I am really please to read your experience was a very positive one!

If you would like me to pass on your kind words to our attending crew, I can certainly arrange that for you. If you would like this, please may I ask you get in touch with our team at sas.feedback@nhs.scot with your name, address and the date when we attended.

I hope your knee is mending well and you are back on your feet soon

Thank you once again

Lesley

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Response from Jean MacDonald, Quality Improvement Co-ordinator, NHS Lanarkshire 3 years ago
Jean MacDonald
Quality Improvement Co-ordinator,
NHS Lanarkshire

Submitted on 31/03/2022 at 09:26
Published on Care Opinion at 09:26

picture of Jean MacDonald

Good morning Aquarius55

Many thanks for sharing your journey of treatment from the Royal Infirmary Edinburgh / Accident & Emergency, Scottish Ambulance Service and University Hospital Wishaw / Day Surgery via Care Opinion.

I am so happy to read the treatment and care you received was extremely positive.

I will ensure your kind words of encouragement are shared with all staff within the various departments you have attended within University Hospital Wishaw.

I hope it will not be too long before you are back on you feet again.

Best wishes

Jean

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Response from Louise Davies, Patient Experience Officer, Patient Experience Team, NHS Lothian 3 years ago
Louise Davies
Patient Experience Officer, Patient Experience Team,
NHS Lothian

Submitted on 04/04/2022 at 17:32
Published on Care Opinion at 17:32

picture of Louise Davies

Hi Aquarius55

I am so sorry to hear of your knee injury and that you required medical treatment. However, it is great to hear that you were so pleased with the service received by the various teams involved in your care. I will certainly ensure your positive feedback has been shared with the relevant staff at the Royal Infirmary of Edinburgh. It is always rewarding for staff to know that their hard work has been appreciated.

Thank you for taking the time to share this with us.

Take care

Louise

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