"Lack of appropriate care"

After suffering a fall which resulted in broken wrist had part cast fitted with promise of imminent surgery. After 5 days received a call saying to come back for third scan. After scan ended up being seen 6 different receptionist/triage stations but not an actual doctor or nurse. Despite repeated requests was not given any medication so sent home in extreme pain which now lived with for 6 days. Totally lack of empthay or understanding. Still waiting for a call for yet again promised surgery for metal plate in wrist. A visit to a vets might yield better care