Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

My treatment has been incredible

Posted By krfc

"My treatment has been incredible"

About: University Hospital Hairmyres / Early Pregnancy Assessment Service

(as the patient),

I've been attending Hairmyres since 27+5 weeks due to my baby measuring small and more recently reduced fetal movements.

The care and compassion shown from the staff here has been exceptional. All of the girls have been amazing with me. I've been very anxious throughout my pregnancy due to a previous loss and feel I've struggled with anxiety this full pregnancy.

I explained this to one of the girls Lynsey who sat with myself and my husband and explained everything to me, breaking down step by step what's going on and going into depth about the movements and what I should expect to feel etc.

I've an anterior placenta and never felt a lot of movement. She was so reassuring and understanding. The sonographer each week Angie has also been incredible at reassuring me and so compassionate.

They really have gone above and beyond to make me feel comfortable. I felt I had to come on and give the staff at Hairmyres a glowing review. I'm coming to the end of my pregnancy.

The services they supply and treatment I've been given is incredible. They are an asset to the NHS.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jean MacDonald, Quality Improvement Co-ordinator, NHS Lanarkshire 3 years ago
Jean MacDonald
Quality Improvement Co-ordinator,
NHS Lanarkshire

Submitted on 31/03/2022 at 09:14
Published on Care Opinion at 09:14

picture of Jean MacDonald

Good morning krfc

Thank you so much for taking the time to share your experience via Care Opinion regarding your treatment at our EPAS unit within University Hospital Hairmyres.

I am delighted to see the care and treatment our staff are providing to you is exceptional; staff work extremely hard to maintain this high standard of care to patients. Patient Centred Care is paramount to us especially at times of stress and anxiety.

It will be my pleasure to share your kind words of encouragement with all staff involved in your care especially Lynsey and Angie.

I wish you and your hubby all the best for the arrival of your new wee baby.

Best wishes

Jean

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Karen Phillips, Senior Nurse, Surgical and Critical Care, University Hospital Hairmyres, NHS Lanarkshire 3 years ago
Karen Phillips
Senior Nurse, Surgical and Critical Care, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 31/03/2022 at 14:20
Published on Care Opinion at 14:20

picture of Karen Phillips

Dear krfc

Thank you so much for your recent post on Patient Care Opinion, relating to your experience within our Early Pregnancy Assessment Service.

I will be delighted to pass on your kind words regarding relieving your stress and anxiety and sitting with you and your husband, explaining the whole process.

It will be a pleasure to share your comments with both Lynsey and Angie, also the rest of the the EPAS department.

The staff within the EPAS Unit strive to deliver the best possible person centered care to all patients visiting the department.

Best wishes to both you and your husband with your new baby.

Best Regards

Karen

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k