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A&E Phone First at Lagan Valley

Posted By Peterm

"A&E Phone First at Lagan Valley"

About: Lagan Valley Hospital / Urgent Care Centre

(as a service user),

Phoned in and was given an appointment for 10am. On arrival reception staff were pleasant and helpful. Was seen quickly by Triage Nurse who was also helpful, pleasant and sympathetic.

Next I was seen by a Nurse Practitioner who quickly diagnosed my wrist injury and an x-ray. Finished off with splint and pain gel.

All within a reasonable time frame and everyone pleasant and professional.

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Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust 3 years ago
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 24/03/2022 at 15:38
Published on Care Opinion at 15:38

picture of Conor Campbell

Dear Peterm

Thank you for sharing your story.

Great to hear that you had a positive experience at Lagan Valley Emergency Department's Phone First Service.

I am glad that you found that this new Care Model has worked well for you and that our staff provided good care and experience for you.

Best wishes

Conor

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