This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Had a lumber decompression 2 week ago.

Posted By Cazzycancan

"Had a lumber decompression 2 week ago."

About: DHU Healthcare CIC / NHS 111 East Midlands Ambulance Service NHS Trust / Emergency ambulance

(as a service user),

Hi  I was rushed to hospital 2 weeks ago

I was operated on Saturday and after a couple days I could walk with no pain in my leg which was amazing. As I’ve had it and getting worse since last September. Brilliant I thought just area of my operation was sore.

Until  a few days ago, I’m shivering and sweating and have a bad headache. Pain is worse than before ,down my right leg this time and I can not  move as there is a electric shock feeling. Its Really really painful 

This morning my hubby phoned for a ambulance, But they said I should get to the hospital instead. I have no chance of doing this and when I stand I cannot hold my urine.

Today I’ve had my maximum dose of pain relief and I have finished my zoramorph medicine. Hopefully my surgery and doctor will help.

I myself think this is a infection definitely getting worse

But really want to tell you about 111  as I felt they just weren't bothered.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Judith Brown, Patient and Public Engagement Lead, Corporate Governance, DHU Health Care CIC 2 years ago
Judith Brown
Patient and Public Engagement Lead, Corporate Governance,
DHU Health Care CIC

Submitted on 04/04/2022 at 12:13
Published on Care Opinion at 12:13

Hi Cazzycancan

Firstly thank you for getting in contact and for taking the time to share your recent experience with us given how unwell you have been.

I am concerned to hear that you have had a poor experience with our NHS111 service and in particular that you felt that they were not bothered.

The NHS 111 service is a telephone and online assessment service. We would initially take the call, go through an assessment and once the assessment is completed we would then send through to the most appropriate service for the patient’s symptoms and arrange a call-back from that service within a specified timeframe or advise you to make contact by telephone or self-present.

It is not clear from your feedback when your husband called for an ambulance and was advised that you should get to the hospital instead whether he called 999 (East Midlands Ambulance Service – EMAS) or 111 (DHU Health Care - DHU) and as Care Opinion is anonymous please could you contact our Clinical Governance Team on 0300 1000 407 (you may get the answerphone but please leave your name and contact details and a member of the team will call you back) or email us at DHUL.ClinicalGovernance@nhs.net and we can take more details and look into your concerns in a more in-depth way and feedback.

In the meantime I hope you have now received the care and treatment you required and are on the road to recovery and I wish you well for the future.

Best wishes

Judith Brown

Patient Experience & Involvement Lead (DHU Health Care CIC)

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service 2 years ago
Sarah Connerton
Patient Experience Manager,
East Midlands Ambulance Service

Submitted on 07/04/2022 at 20:17
Published on Care Opinion at 20:17

Thank you for taking the time to share your experience with us. We do hope you are feeling much better now. As my NHS colleague Judith Brown has commented above, it is not clear from your post if you called for help via NHS 111 or via 999.

If it was 999 your husband called (and were told to make your own way to hospital) and you are able to, we would appreciate you sharing your comments with our Patient Advice and Liaison Service (PALS) team, with as much detail as you can (e.g. date, time and location), so that we can investigate the matter further. You may contact them via telephone on 0333 012 4216 10am-2pm weekdays (or leave a voicemail if you wish) or email emas.pals@nhs.net.

Best wishes, Sarah Connerton, Patient Experience Manager, East Midlands Ambulance Service

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k