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"Empathetic and understanding staff"

About: North Devon District Hospital / Endoscopy

(as the patient),

The Endoscopy department were all so kind and caring, putting me at ease about my Flexible Sigmoidoscopy treatment at the Gemini Endoscopy Suite, North Devon Hospital in Barnstaple, Devon.

My initial telephone appointment was with the Specialist Karen who was so empathetic and understanding, clearly explaining the whole procedure after investigating all my symptoms. Then I had another telephone appointment another day with the Pre-Assessment Nurse Maggie who was also really helpful and answered all my queries, a super lady as was Karen.

On the day of my procedure, the whole team of Dr Davis, Sue, Caro, Nikki, Caroline and all the other nurses were absolutely wonderful and I can't praise them enough for all their excellent care.

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Responses

Response from Cara Jones, Endoscopy Unit Manager - NDDH, Endoscopy Unit (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 2 years ago
Cara Jones
Endoscopy Unit Manager - NDDH, Endoscopy Unit (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 21/03/2022 at 18:11
Published on Care Opinion at 18:11


Dear asteropexz39

Thank you for taking the time to provide such postive feedback about the endoscopy staff. I am really pleased to read that you found the staff to be so kind and caring.
I will pass on your wonderful comments to all involved.

Kind regards

Cara

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