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The staff have all been lovely

Posted By Decde74

"The staff have all been lovely"

About: Craigavon Area Hospital / Orthopaedics Northern Ireland Ambulance Service

(as a staff member posting for a patient/service user),

I came to Craigavon Hospital 8 days ago with a fractured foot. I rang an ambulance and waited 10 hours before I took it upon myself to phone one of my relatives to bring me to hospital, I then waited another while in Daisy Hill hospital before being transported to Craigavon via ambulance.

Since I have been here I have been very comfortable with everything, my room, staff, and bed. The staff have all been lovely to me and I feel like I can approach them at any time with any problems I may have. I appreciate that they are always busy but always seem to find the time for everyone, not just me. The food has been lovely, with a wide variety, all of which seems to be great. The ward and facilities is spotless with cleaners working very hard to keep the ward safe.

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Responses

Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service 2 years ago
We are preparing to make a change
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

Submitted on 22/03/2022 at 08:50
Published on Care Opinion at 16:31

picture of Neil Gillan

Dear Decde74

Thank you for taking the time to share you recent experience with us. I am sincerely sorry for the delay in the ambulance response time following your fracture. In recognition of the need to improve the response to people, work is progressing within NIAS to try to ensure we provide a timely response, appropriate care and treatment.

In order to improve our response times, we are working closely with the Department of Health and the Health and Social Care Board to increase our available resources. We are also working with local Emergency Departments to try to ensure that our patients can be handed over to hospital clinical teams as quickly as possible so that ambulances are able to respond to further emergencies.

It was reassuring however to also hear of the professionalism and level of care provided by the staff in both Craigavon and Daisy Hill hospitals.

I wish you the best with your recovery.

Best wishes

Neil

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Response from Stephanie Doherty-Conway, Ward Sister, Orthopaedic Ward, Southern Health and Social Care Trust 2 years ago
Stephanie Doherty-Conway
Ward Sister, Orthopaedic Ward,
Southern Health and Social Care Trust

Submitted on 22/03/2022 at 09:09
Published on Care Opinion at 09:09

picture of Stephanie Doherty-Conway

Hi

Thank you for taking the time to share your positive experience on the Orthopaedic ward,

I will be sure to share it with all of the team to encourage us to keeping working hard.

I wish you a speedy recovery and hope you are on the mend.

Many Thanks, Stephanie Doherty, Ward sister

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