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Fantastic support and guidance

Posted By Soplewis

"Fantastic support and guidance"

About: General practices in Greater Glasgow & Clyde Royal Alexandra Hospital / General Medicine (wards 8, 10, 11, 14, 18 & 27)

(as a service user),

I just want to take the opportunity to thank my GP Practice for always being available during the stressful last two years. My prescriptions were always processed on time, Reception staff always friendly, professional & helpful. GP's always called back within a couple of hours of placing a call. The Nurse Practitioner is understanding and very helpful.

I would also like to thank the Specialist Diabetic Pump Nurse, Sharon at the RAH. She gave me fantastic support and guidance when I transferred from insulin pens to omnipod dash pump in March last year. She is always available to talk about any blips and concerns. I appreciate everything that has been done to help with this transition. 

I am very grateful to all the NHS staff.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 2 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 23/03/2022 at 09:18
Published on Care Opinion at 09:18

picture of Nicole McInally

Dear Soplewis

Thanks for getting in touch to tell us about your GP Surgery and Sharon, your Specialist Diabetic Nurse. It is reassuring to read that your experience of accessing GP services has been extremely positive during these challenging times and that the staff have all been friendly, professional and helpful.

It’s great to hear how well Sharon has supported you during your transfer to the pump and was there to discuss any questions or concerns you had. I’m sure she will be delighted with your feedback and appreciation.

I would also like to share your feedback with your GP Surgery, would you mind emailing me at PatientExperience@ggc.scot.nhs.uk with the name of your surgery?

Best wishes

Nicole

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