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"It was like a breath of fresh air staying in your unit"

About: Grantham & District Hospital / General surgery

(as the patient),

I recently attended the Surgical unit at Grantham Hospital where I was in the care of several people over my two nights,three day stay after having surgery on my left knee and I say left knee as I’m also a right leg below the knee amputee.

As you can maybe imagine I was very anxious about my knee surgery as I really do need my left knee as strong and healthy as I can due to the missing left leg but anyway this isn’t about myself it’s about the care I received whilst in the care of the surgical unit.

Firstly it was like a breath of fresh air staying in your unit. I had a little room of my own so for me an unfortunate serial visitor to many different hospitals over the last ten years but this one was by far the best hospital stay I have ever experienced.

I will start with the lovely lady Jane I think she was called right through to the driver of the non emergency ambulance that took me home.

Each person that had anything to do with my stay whether it was changing my water jug or just adjusting the blinds,taking my obs or whatever their roll was, everyone did a fantastic job.  They were polite, well turned out as my granny used to say but most of all, everyone showed empathy towards me and believe you me I have had some terribly awful even sad times within some of the hospitals I’ve had to stay in.  This was a great experience. I said to Jill, one of my nurses that it had been a pleasure to stay in your hospital.

So a big massive well done from myself to every single person I had contact with in the surgical unit at Grantham and thank you all for doing what you did for me and I wish you all the very best for the future.

Lots of love from side room 8, also know as the cold room but only the people on the unit will get the comment about the cold.

Take care all of you and hopefully I’ll not see you soon hahahahahahahaha

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Response from Julie Record, Sister, Grantham Surgical Unit, United Lincolnshire Hospitals NHS Trust 5 months ago
Julie Record
Sister, Grantham Surgical Unit,
United Lincolnshire Hospitals NHS Trust
Submitted on 17/03/2022 at 08:55
Published on Care Opinion at 08:55

Dear Wozza

Thank you so much for your feedback and yes I understand the comment about the cold – we have under floor heating and unfortunately it isn’t the best at times so do apologise for that

I will share this with the staff as the feedback is what keeps their morale up and keeps them going as they can then see the fabulous job they are doing in looking after our surgical patients so this will go on our group for all to read and to our Managers

I am always so pleased to hear the patients are happy with the service as we learn from any mistakes and as you say in your comments your experience of all hospitals isn’t the same which is sad to hear, but we do try and make everyone’s stay in our unit a safe and well cared for experience and from your comments you had that.

Thank you again for sharing this as it really does make a huge difference to the staff as they came into nursing for the patients and this shows we are getting it right.

Take care and maybe we will see you again and promise to sort the heating out!


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Update posted by Wozza (the patient)

Good morning

you have misunderstood about the cold and it was myself that wanted to be cool but the nurses etc were cold when they came into my room and said “blimey aren’t you cold?” and it was me that had the window open as I’m always hot. It was nothing to do with underfloor heating at all but my choice to be cold but the nurses didn’t like it.

I hope this clears things up and certainly no apology needed as ALL the guys that had anything to do with my care were A1 so thank you x

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