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"A step towards a good recovery"

About: Musgrave Park Hospital / Children's Orthopaedics and biologics

(as a service user),

Almost exactly 2 years after an appointment/review was first scheduled for, I finally got to have a first Orthopaedic ICATS Outpatients appointment in-person.

The clinician, Mr McFadden, had telephoned me a few weeks' ago to finally arrange same.  At the time, I felt he had a thorough while informal and pleasant telephone manner, so had no worries about the appointment other than practicalities of getting there and back.

On arrival, main reception was reasonably efficient, I was shown lift to 2nd floor.  I sat when I got there, and the clinician phoned me to say where they were and that he would come to get me, which he did and we went the very short distance to his treatment area.

He had obviously prepared well, was aware of my main medical issues, which we recapped, and he went on to do a thorough examination of not just the foot and lower leg I had been operated on in July 2018, but also the other one.  He talked me through what he was doing, as well as enquiring of me, which was reassuring.

When that was done, we talked some more about his assessment, as well as on other relevant issues such as my hernia/groin/pelvic problems and pain, COVID effects, typical food intake and weight and exercise ability.

We then talked about footwear - the sturdier the better, and not what I was wearing for the appointment - and then went to get some supportive insoles to use, as well as elastic 'bands' for foot exercises (I've seen similar from sportsmen and sportswomen using same), and then written and illustrated descriptions for same (see below).

The doctor suggested I need to have a good discussion with my GP about the various issues' effects on each-other.

We then arranged a follow-up appointment, a telephone review, for April, he gave me an appointment card, and he showed me out, gingerly, while he got the exercises' sheet.

He led me to the lift, I thanked him and said it's always good to meet and know good practitioners in the NHS.  He said there are plenty when you know where they are.

Hopefully today will have been some steps on the way to a much-delayed but also good recovery after all.  Thank you.

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Responses

Response from Fiona Wilson, Clinical Lead / Manager orthopaedic ICATS, Orthopaedic ICATS - Adults, Belfast Health and Social Care Trust 2 years ago
Fiona Wilson
Clinical Lead / Manager orthopaedic ICATS, Orthopaedic ICATS - Adults,
Belfast Health and Social Care Trust
Submitted on 30/03/2022 at 17:18
Published on Care Opinion on 31/03/2022 at 08:57


Thank you for your post and taking the time to tell us about your experience.

The Orthopaedic ICATS team aim to deliver an effective and efficient Orthopaedic assessment and treatment service that is also compassionate and caring.

I am pleased to hear that you feel Mr McFadden had carried out a thorough examination of your foot and the wider issues such as other medical problems / diet, weight and activity and that you felt involved and reassured by this process.

I hope that you will find your treatment within ICATS is helpful. I will pass your comments to Mr McFadden who will appreciate your feedback.

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