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"Lack of patient care"

About: Pilgrim Hospital

(as the patient),

I went in to had my dislocated knee looked at.  The doctor didn't even look at my knee, and didn't know I had had previous injuries of the same type.

They then tried sending me to the plaster room to change a string on my knee strap that I could have done myself. I feel it was a waste of an appointment and I was given a doctor who I didn't think was qualified.

I have had this injury 3 times before . They didn't know that until I pointed it out and didn't look at my injury.

They told me I had chipped some bones in my knee but then didn't seem to follow the NHS guidelines on knee dislocations. 

I will assess what the physio says and I will look to take it further if I feel they have done an inadequate job.

I am disgusted in what the NHS has become.

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Responses

Response from Sara Anscombe, Operational Services Manager - Urology, Trauma & Orthopaedics & Ophthalmology, United Lincolnshire Teaching Hospitals NHS Trust 3 years ago
Sara Anscombe
Operational Services Manager - Urology, Trauma & Orthopaedics & Ophthalmology,
United Lincolnshire Teaching Hospitals NHS Trust
Submitted on 17/03/2022 at 10:25
Published on Care Opinion at 10:25


Dear MdL2783

I am sorry to hear that you didn’t experience the high standard of care that ULHT and the Orthopaedic Department strive to achieve. Please be assured that all of our Doctors value and want the best outcome for the patients.

If you are unhappy with the care you have received I would encourage you to get in touch with the ULHT PALS Team who will be able to look into this for you further and allow us to provide a more comprehensive and in depth investigation into the care you received.

Email: pals@ulh.nhs.uk

Text: 07815 707746

Tel: Lincoln County Hospital: 01522 707071
Grantham and District Hospital: 01476 464861
Pilgrim Hospital: 01205 446243

Thanks

Sara

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