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Care Opinion

Amazing staff

Posted By Hip patient

"Amazing staff"

About: New Stobhill Hospital / GP Out-of-Hours Emergency Service NHS 24

(as a service user),

I had to phone NHS 24 as I became unwell on a Sunday and I am immunosuppressed. Lauren the call handler & the nurse had excellent listening skills, dealt with me with professionally and were empathetic. They booked an appointment for me at out of hours at Stobhill Hospital. When I arrived all staff were kind and professional. The ANP Wilma who dealt with me was amazing. She put me at ease.  With excellent listening skills, excellent questioning , she quickly and efficiently diagnosed my problem. She was kind and empathetic. The NHS is a better place for the amazing staff I have mentioned above. Thank you

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Responses

Response from Euan Elder, Digital Engagement Officer, PEPI, NHSGGC 2 years ago
Euan Elder
Digital Engagement Officer, PEPI,
NHSGGC

Submitted on 16/03/2022 at 15:14
Published on Care Opinion at 15:14

picture of Euan Elder

Dear Hip patient,

Thank you for your kind feedback. I’m sorry you’ve been unwell, but am pleased Lauren, the nurse and Wilma made you feel listened to and cared for. It’s great to hear your lovely feedback about Wilma putting you at ease with their kindness and empathy.

I’ll be sure to share your feedback with Wilma and the team at New Stobhill Hospital, who I imagine will be thrilled to hear from you.

I hope you’re recovering well.

Kind regards,

Euan

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Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 2 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 16/03/2022 at 21:35
Published on Care Opinion at 21:35

picture of Shona Lawrence

Hi Hip patient

I hope you are doing much better. Thanks so much for your positive comments for the staff who cared for you. It's good of you to get in touch via Care Opinion.

Thanks specifically for mentioning the staff who managed your call to NHS 24. I'm pleased you felt listened to and that Lauren and the Nurse were professional and empathetic. Wilma from Stobhill sounds like an absolute star too, so well done to her for putting you at ease.

Stories such as yours are great for our staff to see. It's especially good if we can share such feedback with staff directly. Here at NHS 24 we don't have the benefit of seeing our patients face to face, so hearing back from patients on how they feel their care was managed, really means so much to us. If you care to contact me further you can get me on 07814 299944 or by email at Patient.Experience@nhs24.scot.nhs.uk

Take care meantime and best wishes for a good recovery.

Kind regards

Shona

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