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"Blind Panic (pun intended)"

About: University Hospital Ayr / Ophthalmology

(as a service user),

I’m a Healthcare worker.  Last time in clinic I was made to feel like a leper because part of my present work is taking and processing PCR tests for our employees. Because of this, I had been in contact with the odd positive case, but always wearing full PPE, fully vaccinated, distanced, and in their presence for minutes only.  

I  felt that I was not listened to, but immediately felt like I was treated like a leper (despite having done a negative lateral flow test prior to my appointment and registering it on the Scottish Government’s own website…..) Simply asking me to show proof of this negative test would have avoided me being put into a room and avoided for nearly an hour, while clinic staff seemed to panic and be unaware of what to do in the situation.  

This is turn caused me some concern, and I was ready to leave.   

The only person I was treated sensibly by that day was the optometrist, who was very kind and pleasant. Nothing was too much trouble.  

I’m afraid this experience did not show most staff in a particularly good light, and their concerns re Covid risk seemed even more ludicrous when I was asked to wait in the waiting area which contained several people who were coughing and spluttering away……..

Not their finest moment.  

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Responses

Response from Karen Andrews, General Manager, Surgical Services, Surgical Services, Ayr Hospital, NHS Ayrshire and Arran 2 years ago
Karen Andrews
General Manager, Surgical Services, Surgical Services, Ayr Hospital,
NHS Ayrshire and Arran
Submitted on 14/03/2022 at 11:37
Published on Care Opinion at 11:37


I was sorry to read your post and that your experience within the clinic setting was not what you would have expected from us. I will ensure the staff in the clinic are aware of your feedback and can reflect on how your were made to feel when you attended for your appointment. All areas have processes in place as you will appreciate and due to the close proximity of the patient to clinician within the eye clinic further assessment steps are in place at the present time.

We do however aim, despite the additional pre checks, to offer patients a pleasant and anxious free visit.

Thank you for taking the time to share your experience, patient feedback is always welcomed and helpful.

regards

Karen Andrews, General Manager

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