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"Unhelpful Experience"

About: The New Coningsby Surgery

I am sad to say my telephone experience yesterday with the Surgery was dire. Indeed reading through reviews it is a mirror image of one supplied previously. I appreciate I moved back “home” at the worst time possible 2020. I have a complex medical history, which requires pain control more than anything. I am not young and would be described as elderly. I have tried in vain to get a face to face GP appointment, this has always been denied. Unfortunately the Surgery does not know me and my medical history.

On Friday last I visited the Surgery for a blood test. This was not done, but my B/P was taken which was on the high side. I have not been party to that reading and would suspect it relates to my upper body history.

I cannot state the kindness and interaction skills this nurse had. She listened to all I had to say and said to contact My GP to get a GP appointment. This I did yesterday.

The young lady to whom I spoke to made absolute mincemeat of me saying that I seemed well and had not had a GP visit for 2 years.

I tried to explain, but the more I did the worse it got, I was talked over the top of and told I was off tangent.

This is not helpful, indeed I find it distressing and my health will suffer.

Sad to say it but I have come to the conclusion that I must seek another Surgery, at the age I am, this is not acceptable.

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Responses

Response from The New Coningsby Surgery 5 months ago
The New Coningsby Surgery
Submitted on 18/03/2022 at 09:30
Published on nhs.uk at 21:24


Dear Patient,

Thank you for you for your feedback. I apologise and empathise for the experience that you have received. Thank you for your positive feedback with regards to the Nurse that you saw. I would encourage you to contact me and I would be happy to discuss your experience further.

Kind Regards,

Amanda Bell, Practice Manager

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