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"Good care at A&E"

About: Northern General Hospital / Accident and emergency Northern General Hospital / Trauma and orthopaedics

(as a service user),

I recently had a bad fall while climbing and injured my knee, being unable to walk and in quite a lot of pain. After being driven to A&E I was put in a wheelchair and signed in by a very friendly member of staff and then after a short wait of only about 45 minutes I was looked at in minor injuries. 

The nurse was kind and caring, as well as thorough and helpful. I was then taken through to radiology for an X-Ray, where the radiologist was professional and pleasant, and then taken back through to minor injuries where I was given crutches and referrals to the physio and knee clinic.

The only thing I would say is that the staff member who took me back to the A&E waiting room put me at the back of the room behind a lot of people, and as the wheelchair required pushing by someone else, I was a bit stuck and unable to go to the front and ask if I was going to get seen again as that hadn't been quite clear to me. 

It would be good if I could have been put closer at the front (and anyone else struggling to walk) and then I could have maybe asked the receptionist, when I first arrived they specifically put me at the front to make it a bit easier to get me back into minor injuries as well. As it happens I was not waiting for long and all the care from staff was excellent.

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Responses

Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust 2 years ago
Deborah Hopkinson
Patient Experience Co-ordinator,
Sheffield Teaching Hospitals NHS Foundation Trust
Submitted on 16/03/2022 at 08:57
Published on Care Opinion at 08:57


Thank you for posting your thanks on the Care Opinion website.

We were pleased to receive your comments of appreciation for our staff who find such kinds words to be motivating; however we were also sorry to learn your experience had been marred in that you were placed at the back and could not access the receptionist. We can only apologise for this.

Best wishes and kind regards.

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