"Urology Outpatients shown great care"

I attended for my regular bladder instillation today and just want to say how amazing Ann and her lovely student Amy were. It’s incredible to see such support and guidance for a student, for Amy to have hands on experience and key learning opportunities. As a nurse myself I know the importance of this. Student Nurse Amy (in her final year) showed compassion and care, she listened to me and quickly  built a therapeutic relationship with myself.

Everyone I’ve come across at urology outpatients at the Glasgow Royal Infirmary has shown excellent care and compassion but I just wanted to highlight Amy and Ann who made my experience this morning so much better and showed the true meaning of compassionate care and excellent communication skills. Thank you both.