"Keep up the good work…"

Being a monday morning, i knew it would be busy despite calling at 08:03 on 07.03.22. I was 34th in the queue and had to wait almost an hour to speak to a receptionist.

Once through i spoke to one receptionist who I cannot name via this feedback system. (However I did mention her name to the duty doctor). Despite being a busy time of the week, and having been constantly taking calls back to back, she was excellent on the phone. Pleasant, receptive and able to give me the time needed to help my infant son. She also made sure i could get things working on the app before ending the call.

I also work in the NHS and would be happy work alongside her.

I got a call earlier than expected from the duty doctor today who was very understanding and was able to manage things remotely which helped us out massively.

Overall, at a time when many things in life are instant, we have to take a step back and appreciate what kind of service we get from the NHS. There will be times when we have to wait and be patient, but i emplore anyone who is not at least content with the general service we get, to sample healthcare systems abroad (the USA for example).

Keep up the good work, and thank you for helping to care for my young son!

Kind regards,

D