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All the staff were amazing with him

Posted By MM13

"All the staff were amazing with him"

About: University Hospital Wishaw / Emergency Department

(as a parent/guardian),

I attended A&E in Feb 22 with my young son who was sent by NHS 24 after ingesting some cream which made him sick. 

My son is Autistic and very busy places and having to wait patiently can be a huge struggle for him.

All staff were amazing with him, from first contact at reception, to the triage nurse and finally the lovely doctor who assessed him. 

The department was very very busy, however we were able after speaking to the triage nurse to sit in a quieter area as he was not coping with the busier area. This was really appreciated.

He was treated respectfully by all staff who were part of his care and they spoke to him directly and were very kind and understanding of his traits.

We thankfully did not have too long a wait in the department and he was allowed home with advice and a thorough explanation of symptoms to look out for.

I cannot thank the staff enough for the care and patience shown during this very challenging time for all staff in the NHS 

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Responses

Response from Marjorie McGinty, Head of Improvement, Quality Directorate, NHS Lanarkshire 3 years ago
Marjorie McGinty
Head of Improvement, Quality Directorate,
NHS Lanarkshire

Submitted on 15/03/2022 at 13:12
Published on Care Opinion at 13:12

picture of Marjorie McGinty

Dear MM13

Thank you for taking the time to provide feedback on your son's recent experience of A&E at University Hospital Wishaw. This must have been a very worrying and upsetting time for both you and your son.

I am pleased to hear that our staff in reception, triage and medical staff treated you and your son with kindness and respect. I am also pleased to hear that they were able to provide a quieter area for you both to wait which was less stressful for your son and that your son received care and treatment specific to his personal needs.

I will be delighted to pass on your kind comments to the staff.

I hope your son has recovered well at home..

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