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A comfortable and reassuring hospital stay

Posted By Dimples135#£

"A comfortable and reassuring hospital stay"

About: Causeway Hospital / Accident & Emergency Causeway Hospital / Coronary Care/Medical Monitoring Unit Causeway Hospital / Radiology Causeway Hospital / X-Ray Department

(as the patient),

I had to attend A&E in early March 2022 with severe breathing problems. I was taken within five minutes assessed by a junior doctor and nurse and thankfully was prepared to be admitted into Medical Ward 4. The nurses were all very helpful, polite and well organised. I while there I was given a chest X-ray and lung scan within 24 hours. I was also seen by a respiratory specialist. Plans were set in place for my recovery.

Over my six day stay, I can honestly say that all the staff from the doctors, nurses, pool nurses, night nurses, occupational therapists, physios, social workers, radiologists, clerical staff, pharmacists, auxiliary staff, kitchen staff , cleaners and the list goes on.....

All the meal choices and the actual meals were freshly cooked and very tasty. There was always a healthy option too. 

I wish to thank all the staff for all they did to treat me so kindly and always for giving their all to make my stay comfortable and with reassurance at all times.

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Responses

Response from Mark Cox, Assistant Clinical Services Manager, Causeway & Dermatology, Northern Health and Social Care Trust 2 years ago
Mark Cox
Assistant Clinical Services Manager, Causeway & Dermatology,
Northern Health and Social Care Trust

Submitted on 10/03/2022 at 11:36
Published on Care Opinion at 11:36

Good Morning Dimples135#£

thank you so much for your wonderful feedback about the service to patients in Causeway Hospital. We do look upon patient care as a real team effort and every member of that team has their particular part to play in making the patient journey as comfortable and seamless as possible. I will ensure that your comments are passed on to staff. they will be delighted that their efforts have been recognised in this way. I hope you continue to keep well

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Response from Natalie McLaughlin, Clinical Services Manager, Renal & Endo-Diabetes, Ward B2, Ward C5 and Renal Unit., Northern Health and Social Care Trust 2 years ago
Natalie McLaughlin
Clinical Services Manager, Renal & Endo-Diabetes, Ward B2, Ward C5 and Renal Unit.,
Northern Health and Social Care Trust

Submitted on 10/03/2022 at 14:28
Published on Care Opinion at 14:28

Hello Dimples135#£

I hope you are recovering well following your attendance and admission to Causeway Hospital.

Thank you so much for taking the time to share your experience on Care Opinion. This really means a lot to all the staff working in the hospital.

It is reassuring to hear that you received timely treatment and intervetion, delivered by caring and compassionate staff.

I will ensure your feedback is shared with the staff in the A & E Department.

Best wishes

Natalie McLaughlin

Assistant Clinical Services Manager

MEM

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Response from Matt Suddaby, Site Lead Radiographer - Causeway, Radiology Department, Northern HSC Trust 2 years ago
Matt Suddaby
Site Lead Radiographer - Causeway, Radiology Department,
Northern HSC Trust

Submitted on 10/03/2022 at 15:03
Published on Care Opinion at 15:03

picture of Matt Suddaby

Hello Dimples135#£

My name is Matt Suddaby and I am the Site Lead Radiographer in Causeway Hospital. Thank you for taking the time out to share your gratitude for the care you received, I will ensure the radiology staff are informed of your kind works. It is always great to hear positive feedback.

Take care

Matt

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