"Instructions not up to date"

About: Northern Health & Social Care Trust / Covid-19 Testing Centre Northern Health & Social Care Trust Covid-19 Testing Centre Antrim BT41 2RL

Posted by HearingImpaired (as the patient), 3 years ago

Would be useful to have some definitive up to date instructions online to access this site. I am hearing impaired and mobile phone call to confirm appointment for pre-op testing. Does the NHT not follow patient requesting repeatedly for text information. Exhausted trying to get this simple information through to health departments. Text hearing impaired patients!

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Eleanor McWilliams

Patient Client Experience Facilitator, Nursing & User Experience,

NHSCT

Submitted on 14/03/2022 at 11:24

Published on Care Opinion at 14:31

Thank you for taking the time to write this feedback.
I am sorry to hear that you did not receive your appointment by text message, even though you have repeatedly requested for text information.
I will share your feedback with senior management team and hope to have a response soon.
Feedback is so important, thank you for advocating as a hearing impaired patient.
'.

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