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Thank you to all staff

Posted By JKC

"Thank you to all staff"

About: University Hospital Wishaw / Medical Diabetes and Endocrinology (Ward 6)

(as a service user),

My mother in law unfortunately treated for terminal cancer was admitted to ward 6 Wishaw general. I know the staffing and acuity challenges staff face however despite this , it is clear charge nurse Spence leads a very caring and friendly supportive team who demonstrate patience and understanding. This caring staff group extends to the facilities staff who interacted in a really nice way with all the patients ensuring food and drink choices were offered in a friendly way.

The cleaner for the ward was also a chatty person who clearly cares about her areas and seemed to be a really nice source of interaction for the patients and certainly my mother in law enjoyed their chats.

Lastly , the medical team who spoke to us were superb. The medical registrar Tony (sorry I never caught his surname), was very empathetic and sensible when discussing end of life options for my wife’s mum as was Dr McGonigal from the palliative care team was a source of real support.

As a nurse who spent two happy years in Law hospital , it was really nice to see the friendly staff spirit remains in Wishaw and we could not  fault the care received.

Thanks again

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Responses

Response from Marjorie McGinty, Head of Improvement, Quality Directorate, NHS Lanarkshire 3 years ago
Marjorie McGinty
Head of Improvement, Quality Directorate,
NHS Lanarkshire

Submitted on 11/03/2022 at 12:12
Published on Care Opinion at 12:12

picture of Marjorie McGinty

Dear JKC

Thank you for taking the time to provide feedback on your mother in law's recent experience of services in ward 6 at University Hospital Wishaw. I am sorry that your mother in law is so ill and understand this must be a difficult time for your family.

I am pleased to hear that charge nurse Spence and her staff provided a high standard of care and support, our staff strive to deliver high standards to patients and their families and I will be delighted to pass on your kind comments.

Our facilities support staff and ward cleaners are a vital part of our team and I am pleased to hear of your mothers positive experiences. A nice chat is as important as any treatment to make someone feel better.

I will also pass on your kind comments to Tony and Dr McGonigal. This will have been a very difficult time for your family and the conversations around end of life care being empathetic and supportive are so important.

Thank you again for your feedback.

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