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Religious and culturally sensitive services

Posted By Qeuhgmc

"Religious and culturally sensitive services"

About: Queen Elizabeth University Hospital Glasgow / General medicine (Wards 5d)

(as the patient),

I am  admitted in QEUH.

I have Wonderful care experience, very friendly and helpful staff.

Few suggestions about religious and culturally sensitive areas of care.

All Patients need a holistic care approach (physical, emotional and spiritual)

According to my experience some time small things make big difference and reduce the stress and anxiety.

It will be good practice to ask the patients (at admission time or during the stay) if they have any religious or culturally sensitive needs.

If they need a visit from spiritual care team.

If they need any social worker or counselling services help.

For Muslim patients:

Facilitation for washing before five time daily prayers

Guidance in finding qibla direction for prayer

Providing prayer mat or clean sheet to pray

Halal meals

Information about prayer room in sanctuary for visitors

More about:
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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 3 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 09/03/2022 at 13:00
Published on Care Opinion at 13:00

picture of Nicole McInally

Dear Qeuhqmc

Thank you for getting in touch via Care Opinion and for sharing your feedback.

I am pleased to read that you had wonderful care and found the staff to be very helpful. Being in hospital can be an anxious and stressful time for patients and I agree that small things can make a big difference to people.

I have shared your feedback with my colleagues, in Nursing, Catering and Spiritual Care so that we can answer the points you raised.

As part of the admission process, patients should be asked about emotional and spiritual care. For example, if there is anything we can support you with regarding your values, religion or culture or if you would like to talk to a member of the Spiritual Care Team. The ward staff can then arrange a visit. My apologies if this was not discussed with you and we will take this opportunity to remind staff to discuss emotional and spiritual care needs with our patients.

Patients should also be asked about their dietary requirements on admission, and the nursing staff can then advise the Catering Department. We can provide Halal, Kosher vegan, gluten free diets and texture modified meals.

I have spoken with my colleague Dawn Allan from the Spiritual Care Team and Dawn has advised that there are ablution facilities within the Sanctuary. There are also prayer mats available but during COVID these were not to be removed from the Sanctuary. However, the wards can provide a clean sheet if this would suffice. There is also information about finding qibla within the Sanctuary. Dawn would be happy to discuss this further. You can contact Dawn on 07814 313249 or email dawn.allan3@ggc.scot.nhs.uk

Thank you for bringing this to our attention.

Best wishes

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Qeuhgmc (the patient)

Thanks for your swift response and raising my feedback with your colleagues.

Hope you will make sure that these questions become part of routine admission procedure, and nursing staff recognise the importance of spiritual and emotional care for patients well-being and speedy recovery.

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