I was taken to RCH Treliske by ambulance and cannot fault the ambulance staff who treated me with respect and care. A&E were efficient and reassuring despite being under pressure. The clinical team quickly diagnosed my problem and commenced treatment which is working.
It was when I was moved to Pendennis Ward that I ceased to be impressed. I know there is generally a staff shortage but my "care" on that ward was minimal. During the week that I was there I was offered a wash on 3 occasions. On each occasion I pointed out that I was mobile and stable and could shower myself, all I needed was for a nurse to make my cannula waterproof. On each occasion nothing happened and I went home feeling dirty.
Each morning a fresh jug of water appeared along with a clean mug which was left upside down on the bedside table. This table had not been cleaned for 24 hours and, in the meantime, was the resting place for urine bottles which were often left for several hours.
I saw healthcare assistants when they needed to take my blood pressure and a nurse when my drip needed changing. Otherwise I saw no-one for hours.
Not a pleasant experience, I’m afraid.
"Good care via Ambulance but not so good on the ward"
About: Royal Cornwall Hospital (Treliske) / Pendennis Ward Royal Cornwall Hospital (Treliske) Pendennis Ward Truro TR1 3LJ South Western Ambulance Service NHS Foundation Trust / Emergency ambulance South Western Ambulance Service NHS Foundation Trust Emergency ambulance Exeter EX2 7HY
Posted by Cornishcolin (as ),
Responses
See more responses from Paul Rosenfeld
See more responses from Jess Saunders
See more responses from Deanne Hill