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Maternity unit night shifts

Posted By Saq22

"Maternity unit night shifts"

About: Newham General Hospital / Maternity care

(as the patient),

This is second time the night shift staff have let us  down. My wife is 39 weeks pregnant and she was experiencing reduced baby movement when we called they said we should come as soon as possible..

When we came at maternity unit 4 they make us wait for 2 hour and then without even checking they send us zone 2 upstairs Birth centre and after waiting another hour at zone 2 they sent us back to zone 4 and then they make us another 4 hour wait for nothing.

Last time my wife nearly gave birth in the car. Very disappointed from the hospital night staff.

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Responses

Response from Newham General Hospital 2 years ago
Newham General Hospital

Submitted on 07/03/2022 at 07:24
Published on nhs.uk at 19:23

Dear Saq22

Thank you for taking time to contact us with feedback about the Maternity care at Newham General Hospital. We were very disappointed and sorry to learn that you and your wife’s experience does not match the expectation you had of us.

We would welcome the opportunity to look into the concerns you have raised, and feedback to you as appropriate. Should you wish for this to happen, please liaise with the PALS Team on Site.

You will need to provide them with of your wife's details I.e. hospital or NHS, number, full name etc., your name and contact number and a more detailed summary of your experiences which you can send via email nuhpals.bartshealth@nhs.net You can also contact them by Tel. No. 020 7363 9292 for further guidance and support.

Kind regards

Central Complaints Team

Barts Health NHS Trust

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