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Lack of care and support from mental health services

Posted By chachazg53

"Lack of care and support from mental health services"

About: Community Mental Health

(as the patient),

I am under mental health services in Dundee. In the last 2 weeks, I have been told when I phone them, re queries I have,  that someone would phone me back. This has happened 4 times and no one has phoned back. I am having to contact them myself and there is no consistency. They are always asking why I'm phoning although it is in my notes. My diagnosis is such that I suffer from abandonment issues and rejection and I feel so let down by the services. 

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Responses

Update posted by chachazg53 (the patient)

Has this been seen by anyone in the mental health services?

Response from Victoria Sullivan, Project Manager, Elective Medicine, NHS Tayside 3 years ago
Victoria Sullivan
Project Manager, Elective Medicine,
NHS Tayside

Project manage and facilitate change programmes, transformation and service redesign across Elective Medicine services within NHS Tayside

Submitted on 07/04/2022 at 10:41
Published on Care Opinion at 11:07

picture of Victoria Sullivan

Dear Chacagz53,

Thank you for taking the time to post on Care Opinion. Comments on Tayside services are monitored and we try to take every opportunity to learn from the feedback that people give. It is disheartening to read that our community based services haven't been responsive to your needs. If this has added to your distress, it is right that I apologise for this. In order that I can look into matters more fully and come back to you directly with an answer, I wonder if you would consider picking up a more direct email conversation with me? You can reach me directly at linda.graham@nhs.scot or, if you prefer, make contact with the Feedback Team at tay.feedback@nhs.scot and they will direct you to me.

I hope to hear from you soon,

Linda Graham

Clinical Lead for Mental Health & Learning Disability

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