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Robotic service

Posted By Amanzimtoti

"Robotic service"

About: Let's Talk Well Being Nottingham and Nottinghamshire

(as a service user),

Exactly my thoughts.  The first contact by person as counsellor/professional was cold and uncaring.  The whole process felt like ticking boxes with no compassion or personal subjectivity. I think it needs a total shake up and should be run by those who have been through a mental illness rather than a text book.

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Responses

Response from Selina Khunkhuna, Service Manager (IAPT), Let’s Talk Wellbeing Nottingham City & County, Nottinghamshire Healthcare NHS Foundation Trust 2 years ago
Selina Khunkhuna
Service Manager (IAPT), Let’s Talk Wellbeing Nottingham City & County,
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 10/03/2022 at 12:28
Published on Care Opinion at 12:56

Dear Amanzimtoti,

I am so sorry to hear that you had a poor experience with our service and that you found the person you spoke to cold and uncaring. I would be happy to speak with you further about your experience if you wished to contact me via 0300 300 2200.

I can assure you that we aim to treat all our patients compassionately and sensitively. Therefore if you feel that this did not happen in your case, we would like to hear about it.

Thank you for taking the time to share your experience.

Kind regards,

Selina

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