My father was admitted to Ulster hospital ED following a fall on an extremely busy day. Our fear was that he would spend 2 days lying on a trolley in ED before transfer like previous experience. This experience was that care delivered was efficient and cared for by experienced staff who were clearly under pressure however did not impede the time and care they delivered. We were listened to by doctor Niamh and sister Christine regarding a falls assessment for my father. An appointment was made for the following day at 09:30 in Downe hospital Rapid Assessment Centre which was close to home.
My father attended the Downe hospital rapid assessment centre the next morning and the care he received in this local facility was excellent. He was assessed promptly by the nursing and medical team and the families anxieties were listened to and acted upon. He had a full physio, occupational therapy and speech and language assessment and ECHO examination all on the same day. A review appointment was arranged.
His treatment was reviewed and a clear plan of care was communicated.
All staff were kind and friendly and the environment was clean and comfortable.
This service can be accessed by GP referral, referral from ED/UCC, referral from NIAS.
What I witnessed was an excellent local service were the patient was treated by the right person, with the right skills, at the right time in the right place, with the right outcome.
Thankyou to sister Emma and her nursing team, Dr Foy and his medical team, Physiotherapy, Occupational therapy and Speech and Language therapists and clinical physiology for bringing this brilliant holistic service together near our home
Team work
Seeing the whole me
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