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", I'm glad to have this kind and supportive help available"

About: Breiwick House / Health visiting

(as a parent/guardian),

Routine visit from the Health Visitor (Sonia) for my 4 and a half year old and 1 year old, we've been having some toileting issues with 4 year old, I've been feeling a bit helpless not really knowing what to do, and nursery while supportive haven't been that practically helpful.

Sonia was really supportive with advice and specific ideas to try and clear explanation of what might be happening and next steps to take. I really appreciated the way she spoke about the problems and feel a lot more confident/happier approaching nursery with a clearer plan of what to do.  

I've always felt well supported by the health visiting team,but hadn't really had specific issues to discuss before, I'm glad to have this kind and supportive help available.

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Responses

Response from Carolyn Hand, Corporate Services Manager/Complaints Officer, Chief Executive's Department, NHS Shetland 3 years ago
Carolyn Hand
Corporate Services Manager/Complaints Officer, Chief Executive's Department,
NHS Shetland
Submitted on 14/03/2022 at 16:01
Published on Care Opinion at 16:01


Thank you for taking the time to provide this feedback which means a lot to our staff. We are delighted that you have found the health visitors to be kind and supportive and hope this issue is getting easier for you.

Clare Stiles
Child Health Manager
NHS Shetland

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