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University Monklands Hospital

Posted By capellajh66

"University Monklands Hospital"

About: University Hospital Monklands / Acute Medical Receiving Unit

(as a service user),

My Mother (82yrs old) was admitted following a protracted conversation with her GP.  She obviously has ongoing issue with her cognitive function.  She was discharged from ward 14 following the CT scan suite refusal to perform a CT scan on her brain (requested by first year resident).  She received her brain scan at the Golden Jubilee on 31st. January.

Scan which took 7 mins to complete, job done.  Scan report has been sent to Monklands.  Ward 14 don't have it.  Consultants under secretary doesn't have it.  I finally called patient affairs (name obtained) after answer phone screening.  Promised a call back yesterday.  I didn't receive one.  Over three weeks wait when the Golden Jubilee staff say results/reports are done within 1/2 weeks.  My Mothers cognitive decline is getting worse by the day.  Without her daughters pushing she'd be alone, confused & unable to reach out for answers.  I'm pretty appalled by the lack of urgency in obtaining these results.  If their is treatment available for my Mothers condition its been delayed.  We're about to email NHS Lanarkshire's Chief Executive & the Health Minister.  If we can't get answers maybe they can.

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Responses

Response from Jean MacDonald, Quality Improvement Co-ordinator, NHS Lanarkshire 2 years ago
Jean MacDonald
Quality Improvement Co-ordinator,
NHS Lanarkshire

Submitted on 25/02/2022 at 09:02
Published on Care Opinion at 09:02

picture of Jean MacDonald

Good morning capellajh66

May I thank you for sharing the difficulties you and your mum are having obtaining CT results. This must be causing you both distress.

I am so sorry you are having these problems.

I would like to advise you to contact my Patient Affairs colleagues at University Hospital Monklands to obtain more information and, who will investigate your concerns.

PatientAffairs.Monklands@lanarkshire.scot.nhs.uk or telephone: 01236 713065

Kind regards

Jean

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Update posted by capellajh66 (a service user)

I have contacted patient affairs. I was told a consultant tried to phone me 22/02. According to my call log no call was made. I can only assume wrong number was phoned. This morning I telephoned the consultants secretary. I have left my telephone number. As my Mother is currently an inpatient in another hospital these results are urgently required. Its been 25 days since her scan. Its absurd test results are not passed to primary care so they can be accessed quickly. If we'd known how long results would take we'd have went via the private sector as we have previously. We certainly have no faith in Monklands at this time..

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