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Social Prescribing Service

Posted By sigmakd46

"Social Prescribing Service"

(as a service user),

I was scheduled an appointment, to which they left me waiting in all day with no notification of a change of time or reason for not keeping the appointment. To add insult to injury they then ignored to emails asking for an explanation. What a dreadful way for a social service to conduct themselves.

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Responses

Response from Programme Co-Ordinator, South Yorkshire Housing Association 3 years ago
South Yorkshire Housing Association

Submitted on 11/04/2022 at 13:54
Published on Care Opinion at 14:46

I can see that your story was written at the end of February, and SYHA are very sorry this story has only just been brought to our attention. We're also very sorry this has been your experience of the Doncaster Social Prescribing service. If your situation has not yet been resolved satisfactorily, or if you require any further assistance from us, please don't hesitate to contact Mandy Willis, Team Leader, on: m.willis@syha.co.uk / 07387417411. With thanks.

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Update posted by sigmakd46 (a service user)

Hi Mandy

The situation has been rectified thank you and an apology received to address my concerns from the missed appointment, to, a satisfactory conclusion.

Many thanks for your apologies also and offer of assistance. I am having many disputes with my landlord which I could do with some advice on.

They are not providing the services we the residents are paying for and my rent account is being mishandled to misappropriate funds from me through my benefit.

Response from Charis Oliver Hobley, Programme Co-Ordinator, South Yorkshire Housing Association 3 years ago
Charis Oliver Hobley
Programme Co-Ordinator,
South Yorkshire Housing Association

I work with customers and staff, to make sure customers get their say on how services are run at SYHA

Submitted on 11/04/2022 at 17:26
Published on Care Opinion on 12/04/2022 at 09:54

picture of Charis Oliver Hobley

I'm happy to hear the previous issue has been resolved to your satisfaction.

Sorry to hear you are having difficulties with your landlord. If you email m.willis@syha.co.uk, Mandy will be able to pick this up and offer advice and signposting.

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