"This ward has helped me so much"

About: Knowsley Resource & Recovery Centre / Ward T2 (Grasmere Ward) Knowsley Resource & Recovery Centre Ward T2 (Grasmere Ward) L35 5DR

Posted by hydrusfj83 (as a service user), 3 years ago

I was admitted in October 2021 from another ward. I have had my worst days on this ward. I have EUPD and was waiting for rehab which has took 6 months to arrange, been suicidal and in crisis. The staff have dealt with me at my worst, things are run proper from management who are very firm but do care. Some HCA's need more knowledge and understanding in my opinion. The biggest help was from the peer support worker. This ward has helped me so much, thank you Grasmere

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Terry Hancock

Patient Experience Manager,

Mersey Care NHS Foundation Trust

Submitted on 11/03/2022 at 09:37

Published on Care Opinion at 10:28

Thank you for your feedback about Grasmere Unit.
I am glad to read that the ward has helped you so much.
As a Trust we are committed to learning from patient and service user experiences in order to improve our services. I will pass this feedback to the leadership team at the Grasmere Unit for review, particularly your feedback about staff.
In order to explore your feedback further we would appreciate it if you could contact us on engagementandexperience@merseycare.nhs.uk.
Kind regards
Terry Hancock
Patient Experience Manager
Mersey Care NHS Foundation Trust

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