"Absolutely awful service and rude receptionists"

I’ve have had many unpleasant experiences with Whitworth Medical Centre. The receptionists are not welcoming at all, in fact they are rude and make you feel small. People come to the doctors in need of help and when you are welcomed by criticism and rudeness it makes you feel like there is no one to help. The last appointment I had I was waiting 45 minutes. Finally the nurse came out and said no one had notified I had arrived. I was prescribed a cream which I found to be out of stock at my chemists. I tried 3 other chemists which were also out of stock. I was told by the last chemist to get an alternative from the doctors. When I rang back, the receptionist seemed really put out as if I was asking for a huge favour. When I called back the chemist to check if anything had been delivered, I was prescribed a treatment I am allergic to. Again I went through the process of being on hold for half an hour and speaking to another rude receptionist. A note was sent to the doctor for an alternative. Again I rang chemist, nothing. Even my sister rang the following day when I was at work. They said it would be sent and be at the chemist to next day. Nothing. The next day I ring, explain the situation and again I am confronted by a rude and uncaring receptionist saying they will send a note. I said about the previous note and my sister calling and they said it would be at the chemist the following day. The receptionist replied bu saying that ‘I don’t know who she spoke to but she shouldn’t have told you that’

I am still waiting for an alternative prescription to be sent.

The service is completely unacceptable. I always go in, trying to be positive, but I always come out upset and worked up that I have not been listened to or that I have been helped in any way.