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"Can never get an appointment"

About: The Lawson Practice

Even before Covid its been difficult to get an appointment with a dr, any dr. All too frequently I give up even trying to get a phone consult with my dr. My issues are fairly complex and there's info 'lost in translation' when speaking to another dr. To be fair to the doctors they are very overworked and Covid hasn't helped. However, there's almost never any follow-through or follow up now so problems I've been bringing up for months don't progress, and in fact have become worse. Can't access on-line appt requests now at all which means trying to call for a consult or appointment which is next to useless. I've even gone to the practice trying that route and again that didn't work. Its very frustrating and discouraging especially since a few years ago it wasn't like this. Previously I would get a call after a referral to see if it had been successful or if something else was needed. If my blood work was out of balance I would get a call that day telling me to go to A&E for a 'top up' or to be aware of how it might affect me. There seems to be a faster change over in doctors as well than previously. Maybe that's the nature of the beast but its not working for the patients. The Lawson Practice used to be great, now its just frustrating and occasionally counterproductive.

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Responses

Response from Deborah Colvin, GP, The Lawson Practice, The Lawson Practice 3 years ago
We are preparing to make a change
Deborah Colvin
GP, The Lawson Practice,
The Lawson Practice
Submitted on 21/02/2022 at 14:14
Published on Care Opinion at 15:58


Oh dear, I'm so sorry to hear how difficult things are for you. It sounds like your previous doctor here has left and we haven't managed to appoint another regular doctor for you. This does make life difficult as you rightly say as it means you can't book on line then.

We are, like most GP practices, struggling to recruit. Hackney is incredibly expensive to buy somewhere to live and many of our much valued doctors have had to move away to cheaper accommodation leaving us quite short.

We are doing a huge piece of work at the moment looking at our capacity and what people need and thinking about how we can make things better.

It would be so helpful if you felt able to let us know who you are by asking to speak to Uzo, one of our managers so that we can learn from what has happened to you and think about how we can make the service work better in spite of having less doctors in the surgery. Hopefully we will hear from you.

Thanks for this feedback, it adds more pressure to us to try and find some solution.

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