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They do so much more than just a job

Posted By melonnz89

"They do so much more than just a job"

About: South West Acute Hospital / Maternity care

(as a service user),

I just wanted to note the amazing services and support we received recently at SWAH.

My husband and I arrived at around 3.30 for planned induction with our third child. From arrival through induction, observations, changing treatment plan due to baby distress, labour, emergency section, recovery to discharge, every single member of staff were incredible. 

Throughout our journey we went from a very calm planned situation to a very traumatic emergency situation. The support, care, reassurance and level of healthcare we received throughout was amazing and helped us deal with everything much better.

As a breastfeeding mother, I can’t praise the SWAH team enough. Initial help in recovery to latch baby to encouragement and support from every member of the team was super! A very positive experience. 

These people are incredible! They do so much more than just a job!! Thank you all! 

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Responses

Response from Donna Blake, Labour ward Sister, Labour Ward South West Acute Hospital, WHSCT 3 years ago
Donna Blake
Labour ward Sister, Labour Ward South West Acute Hospital,
WHSCT

Submitted on 21/02/2022 at 22:59
Published on Care Opinion on 22/02/2022 at 09:47

Thank you for your sharing your experience with us. It is wonderful for the staff to receive positive feedback, especially at this time during the pandemic. To hear that you felt well supported, and involved in your care throughout is always encouraging. As this would be the standard we strive to achieve.

I will share with the staff the positive experience that you had with us, and thank you again for sharing your feedback on your experience.

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Response from Ali Ferguson, Community Midwife Team Lead for SWAH/OHPCC, Maternity, WHSCT 3 years ago
Ali Ferguson
Community Midwife Team Lead for SWAH/OHPCC, Maternity,
WHSCT

Submitted on 22/02/2022 at 14:12
Published on Care Opinion at 14:41

picture of Ali Ferguson

Thank you very much for your kind feedback and for taking the time to provide this. I am delighted to hear that you and your family had a positive experience within Maternity and I will ensure to share this with staff.

Please accept my congratulations on the birth of your baby and hope you are all are doing well.

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Response from Wendy Campbell, Midwife Specialist, South West Acute Hospital, Western Health and Social Care Trust 3 years ago
Wendy Campbell
Midwife Specialist, South West Acute Hospital,
Western Health and Social Care Trust

Submitted on 23/02/2022 at 16:36
Published on Care Opinion at 16:43

Thank you for such lovely feedback. As the infant feeding lead its so lovely to hear you were supported with breastfeeding. Congratulations on the birth of your baby and thank you for taking the time to share your positive experience of maternity services.

Kind Regards

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