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"Very rude nurse practitioners "

About: Victoria Surgery

I have used this GP surgery all of my life and all of the doctors have been very attentive and efficient. The reception staff are also mostly kind and efficient.

I however called the surgery this month and spoke to an incredibly rude nurse practitioner who would not listen to anything I was saying, cut me off, and kept telling me that there is nothing wrong with me and have been prescribed unnecessary antibiotics in the past. The nurse practitioner was also annoyed that my urine sample could not be tested as I was menstruating.

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Responses

Response from Victoria Surgery 3 years ago
Victoria Surgery
Submitted on 02/03/2022 at 17:13
Published on nhs.uk on 03/03/2022 at 19:35


Dear Patient,

I am sorry to hear that your experience with our nursing team has not been what you have encountered with the rest of the clinical team.

I would like to encourage patients who feel they have been spoken to rudely by a member of staff to contact, myself, the Practice Manager to give us the opportunity to discuss these matters with you personally.

Please contact me via email on wsccg.victoriareception@nhs.net with the date and time of your call and I can address this with the staff member concerned.

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