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Care Opinion

Amazing service

Posted By velahg99

"Amazing service"

About: Midlothian Community Hospital / Hospital @ Home (Midlothian) NHS 24 / NHS 24 (111 service)

(as a service user),

Constant urine and Diarrhoea, Phoned 111 (answered 1/2 hour)  excellent calm person who explained how she would phone back. 

Doctor advised go to community hospital.

Took sample - very thorough talk with doc who gave antibiotic.

Hospital at home - very calm, confident and helpful and took every test possilbe. Next day to get x-ray at hospital/ all organised visited to tell of results, more checks.

Discharged after 5 days to the care of own doctor ( this team were a bit flippant, probably because I was so much better) I thought they might have asked about the next steps although the doctor will get a report.

This is an amazing service and reassuring for many of my age.

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Responses

Response from Patricia Cantley, Consultant, Midlothian Hospital at Home Team, NHS Lothian 2 years ago
Patricia Cantley
Consultant, Midlothian Hospital at Home Team,
NHS Lothian

Submitted on 18/02/2022 at 17:59
Published on Care Opinion at 17:59

picture of Patricia Cantley

Thank you for taking the time to send us your feedback - we really appreciate it when people do this for the team. I will make sure that everyone gets the chance to read your comments.

We are all pleased to hear that you are feeling better - please accept our best wishes for your ongoing recovery!

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Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 2 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 21/02/2022 at 09:31
Published on Care Opinion at 09:31

picture of Shona Lawrence

Dear velahg99

I hope your recovery is continuing and you feel so much better. It sounds as though you’ve been through a bit of a tough time with unpleasant symptoms. I wish you well.

It’s kind of you to take the time to post feedback on Care Opinion. Such positive comments are fantastic for staff to see. Many of our staff here at NHS 24 read our Care Opinion stories, therefore I am sure they will be delighted to know you are doing well. I see you waited a wee while for your call to NHS 24 to be answered. I am sorry if this caused you any frustration. I’m so pleased however that when you got through, we arranged for you to have onward care.

If you want to tell me more about your actual call to NHS 24, then it would be good to hear from you. You can call me on 07814 299944 or email Patient.Experience@nhs24.cot.nhs.uk

Take care meantime and be good to yourself to ensure you have the best chance of a full recovery.

Kind regards

Shona

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