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Uncaring staff

Posted By AberdeenAngel

"Uncaring staff"

About: Glasgow Royal Infirmary / Accident & Emergency

(as a service user),

I unfortunately ended up in A&E recently with exacerbated asthma symptoms. 

I understand staff are really busy however, being left on my own, in pain and having to ask 4 times just for a drink of water, doesn’t strike me as good patient care. 

I felt very overwhelmed and ignored, so much so that I discharged against medical advice. Small things would have gone a long way, it takes 2 seconds for someone to ask, was I okay? 

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Responses

Response from John Carson, Chief Nurse, North Sector, NHS Greater Glasgow and Clyde 3 years ago
John Carson
Chief Nurse, North Sector,
NHS Greater Glasgow and Clyde

Submitted on 24/02/2022 at 09:40
Published on Care Opinion at 09:40

Hello, I am sorry to hear about your recent poor experience in our emergency department at Glasgow Royal Infirmary. While as you say this can be very busy environment at times, it should not be the case that you were left alone in pain and that we did not ensure you were offered adequate hydration.

I will share your experience with our department leads as a point of awareness, reflection and learning.

If you would prefer a more formal response to your concerns, can you please contact our complaints department at the address below?

Once again please accept my apology on behalf of the department that this was your experience.

Best wishes

John Carson

Chief Nurse North Sector

complaints@ggc.scot.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by AberdeenAngel (a service user)

John

I have been in contact with the complaints team additionally. The complaints manager for acute services has been in contact with me and has taken my concerns on board. I am awaiting further contact from her in the coming weeks.

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