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Wonderful service and excellent care

Posted By Bubbly12

"Wonderful service and excellent care"

About: Royal Alexandra Hospital / Urology (Ward 28)

(as the patient),

I have been attending the urology clinic at the Royal Alexander hospital Paisley for a while now, I was really anxious and nervous as I didn’t know what to expect at first.   I am blind and disabled to make matters worse.

There was no need to be worried. I was seen by a wonderful nurse, Marjory, who was absolutely fantastic. She was so kind to me  and nothing was a bother. She explained everything to me so I knew what was happening 

I can’t thank her enough for all the kindness and patience she has shown me since I have been attending my appointments.  She is one in a million and I can’t thank her enough for making my appointments less worrying.

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Responses

Response from Heather Lapsley, Clinical Services Manager - Surgery and Older People's Services, Inverclyde Royal Hospital - Clyde Sector, NHS Greater Glasgow and Clyde 2 years ago
Heather Lapsley
Clinical Services Manager - Surgery and Older People's Services, Inverclyde Royal Hospital - Clyde Sector,
NHS Greater Glasgow and Clyde

Submitted on 16/02/2022 at 14:42
Published on Care Opinion at 14:42

picture of Heather Lapsley

Dear Bubbly12,

Thank you so much for taking the time to write such lovely comments.

Margary is indeed an asset to the Urology department and is delighted to hear how reassured and informed you felt. I'm very glad she has helped to make your appointments less worrying and will continue to do so.

Thank you again for your kind words.

Heather

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