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"Trip to Accident and Emergency"

About: Aberdeen Royal Infirmary / Emergency Medicine

(as a service user),

After seeking help from my local NHS accident and emergency in Aberdeen  I was made to feel like a child even though I am a 23 year old man.

I have done something to my foot and it is very sore, I couldn't get an appointment to see my GP so being in a lot of pain I felt my only option was to visit A and E just to be told I had no right to come to A and E.  I pay my taxes so how can I have no right? I was also told that I shouldn't come to A and E unless its traumatic and life threatening, so where do I turn ?

I understand there is a lot of strain on the NHS at the moment just as there is a lot of strain on my foot.  I am very upset at the moment and can barely walk.  I need my foot to carry out my job as I work in construction.  I just feel that I wasn't seen thoroughly and my mind wasn't put at rest there is definitely something else going on and I feel that I was just told anything to get me out the door quicker.

I also asked if I could have an x-ray and I was told "I didn't need an x-ray" but how can someone tell that by looking at my foot ? The doctor I had didn't appear  professional at all and had no empathy whatsoever.  I understand there is a pandemic but I also understand the NHS has a duty of care that doesn't stop just because they are busy.  I am very disappointed in our NHS and will definitely be thinking twice before using any of the services again 

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Responses

Response from Julie Wattie, Nurse Manager, Medicine 1 (Medicine and Unscheduled Care Division), NHS Grampian 3 years ago
Julie Wattie
Nurse Manager, Medicine 1 (Medicine and Unscheduled Care Division),
NHS Grampian
Submitted on 23/02/2022 at 11:07
Published on Care Opinion at 11:07


Dear CallumW1,

I am sorry to read about your experience in the Emergency Department. If you wish to speak about this further please contact me on julie.wattie@nhs.scot or 01224 552763

Thanks

Julie

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