"My experience at the Ardmillan Breast Screening Clinic"

I attended my first breast screening appointment last week at this clinic so was suitably nervous about it.

The receptionist was clearly busy but that did not stop her from being extremely friendly, apologising for my wait, even though I barely waited 2 minutes until her return. She ushered me to a cubicle and explained patiently what I needed to do. She was so friendly, and as first contact, was so important at putting my mind at ease.

The radiographer (I think her name was Melanie) came through soon after to walk and talk me through the procedure. I felt safe in Melanie's hands, that she was competent and experienced, but I also felt that Melanie cared about how I felt, and that she paid attention to how I was feeling. She maintained such a friendly manner, and this had such a huge impact on helping me feel at ease during the breast screening procedure.

This looked like a very busy clinic, but in spite of this, the staff were so patient, friendly, and efficient. I was in and out within minutes, but left feeling happier than when I went in, thanks to staff who looked after me.

I'm so very grateful for the care that they provided.