Text size

Theme

Language

"Slow response to debilitating injury"

About: Crosshouse Hospital / Accident & Emergency Crosshouse Hospital / Trauma & orthopaedics Crosshouse Hospital / Xrays & Scans

(as the patient),

I injured my right knee a couple of weeks ago, banged a toolbox against it but didn’t the much of it at the time. My knee then became very swollen and painful, when I woke up the next day I was in extreme pain and couldn’t walk without a stick so I went straight to Crosshouse Hospital A&E first thing.

After seeing the swelling and lack of movement I had two X-rays. I was told afterwards that I had loose bodies in my knee and that’s why it was so painful, swollen and was locking. I was then told I would have to be seen again by the specialist knee clinic and given an appointment letter. I didn’t look at it until I got home expecting it to be the next day or two. The appointment was 9 days later and was a telephone appointment to ask if I was still in pain!

I lasted a day and had to call the hospital explaining I live on my own was in extreme pain and couldn’t walk, they were very good and saw me the next day. But after seeing another doctor I was told I would need an emergency MRI and surgery to remove the loose bodies. I had already explained that strong painkillers weren’t working, I was on my own, have Crohn’s disease, fibromyalgia was on an immune suppressant and had a couple of other complications. 

That was 8 days ago and I’m still waiting for the emergency MRI. 

Nothing else has changed, I’m still on my own still have all the same conditions above and still can’t get about. Going to the toilet is the hardest thing to do and because of my Crohn’s something I have to do a lot. I’m also waking several times during the night with pain and have to rely on others for prescriptions and shopping. 

Can anyone tell me how much longer the Emergency MRI and treatment will be as I’m getting desperate? 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lisa Marley, Head of Imaging, Medical Imaging, UHC, NHS Ayrshire and Arran 3 years ago
Lisa Marley
Head of Imaging, Medical Imaging, UHC,
NHS Ayrshire and Arran
Submitted on 14/02/2022 at 16:58
Published on Care Opinion on 15/02/2022 at 09:25


Hi,

Sorry to hear you are in this situation, having suffered a serious knee injury a few years back I can fully appreciate the difficulties this is causing you.

Please can you email your details to me (name, address & date of birth) lisa.marley@aapct.scot.nhs.uk I will have a look at what is happening with regards to your MRI appointment.

Thanks

Lisa Marley

Head of Imaging

NHS Ayrshire & Arran

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Chally2 (the patient)

Hi Lisa many thanks for organising a prompt MRI for me, I had it yesterday.

The only problem I have now is that I was told by the MRI staff if I don’t hear anything in a week contact the doctor.

I don’t know who to contact as I presented at A&E and was then seen by a doctor at the knee clinic who didn’t give me any contact information.

To date I’m still in a great deal of pain, not sleeping and housebound, the swelling in my leg has also increased quite a bit.

Could you let me know who to contact about the results as I am desperate for some sort of intervention.

Thank You.

Response from Karen Speirs, Assistant Manager, Surgical Services, NHS Ayrshire & Arran 3 years ago
Karen Speirs
Assistant Manager, Surgical Services,
NHS Ayrshire & Arran
Submitted on 21/02/2022 at 15:56
Published on Care Opinion on 22/02/2022 at 09:45


Hi Chally2

My name is Karen Speirs and I am the Assistant Manager for the Orthopaedic Service.

I am sorry to hear you weren't given any contact details, if you send me and e-mail on Karen.Speirs2@aapct.scot.nhs.uk with your details then I will look in to it and get back to you with the best person to contact?

Thanks

Karen Speirs

Assistant Manager

NHS Ayrshire & Arran

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Chally2 (the patient)

I’d like to thank Karen Spiers of NHS Ayrshire & Arron for helping me with this matter, I’d also like to thank the specialist knee clinic at Crosshouse Hospital for their speedy response to my inquiries and especially for getting back to me on the same day I contacted them with an appointment for treatment within the week.

A great effort and service by all involved.

Thank You.

Opinions
Next Response j
Previous Response k